Cancellation policy & cancellation form
Consumers have a right of withdrawal according to the following conditions
where consumer is any natural person who has entered into a legal transaction with
purposes, which are predominantly neither commercial nor independent of their commercial or independent
can be attributed to professional activity:
A. Cancellation policy
right of withdrawal
You have the right, within fourteen days, without giving
reasons to revoke this contract.
The withdrawal period is fourteen days from the day on which
you or a third party designated by you who is not the carrier
has taken possession of the last goods.
In order to exercise your right of withdrawal, you must notify us (Mag. Verala
Verena Sieler) by means of a clear statement (e.g. a letter sent by post
letter or e-mail) about your decision to enter into this contract and to
revoked, informed. You can use the attached
Use a sample revocation form, which is not mandatory.
To comply with the revocation period it is sufficient that you
Notification of the exercise of the right of withdrawal before the end of the withdrawal period
Consequences of revocation>/strong>
If you revoke this contract, we will have
Payments we have received from you, including delivery charges
(except for the additional costs resulting from the fact that you have
other type of delivery than the cheapest one offered by us
standard delivery), without delay and at the latest within fourteen days of
days from the day on which the notification of your revocation is received.
of this contract has been received by us. For this repayment we use
the same means of payment that you used for the original transaction
unless expressly agreed otherwise with you; in
Under no circumstances will you be charged for this refund. We can
refuse repayment until we have received the goods back, or
until you have provided proof that you have returned the goods, each
after whichever is the earlier.
You must return the goods without delay and in any case no later than
within fourteen days from the day on which you inform us of the revocation of this
contract, return it to us or hand it over to us. The deadline is
if you dispatch the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the
You only have to pay for any loss in value of the goods
if this loss of value is attributable to a material used for testing the quality,
Properties and functioning of the goods not necessary handling
is due to the fact that
1) Please avoid damage and contamination
of the goods. Please send the goods in original packaging with all accessories
and with all packaging components back to us. If necessary use a
protective outer packaging. If you no longer have the original packaging
please ensure adequate protection with suitable packaging
from transport damage.
2) Please do not send the goods
back to us unfree.
3) Please note that the
aforementioned numbers 1-2 are not prerequisites for the effective exercise of the right of revocation
If you want to revoke the contract, then fill in
please fill out this form and send it back.
I/we (*) hereby revoke the order I/we (*)
contract concluded for the purchase of the following goods (*)/provision of services
the following service (*)
Ordered on (*) ____________ / received on (*)